Our COVID-19 measures

Dear guests & partners,

We put healthy, safety and thoughtfulness as our highest priority! Therefore our slogan for the winter season 2020 / 2021 is:

„Be healthy & stay healthy“

In order to stay healthy and to get through the winter safely together, we have taken many COVID19-measures in our ski rental, shop and ski school. We have summarized the most important ones in the following.  The safety measures will be continuously evaluated and will be adapted in case authorities or partners issue new legal requirements or recommendations. 

In General

Employee training with regards to COVID19 measures & testing

All our employees (rental, shop and ski school) will receive ongoing training with regards to COVID19 prevention and behavioral measures. 
To ensure your and our health we kindly ask our guests to comply with the general rules of behavior and to follow the instructions of our employees. 
The minimize the risks, our company is taking part in the program “Voluntary Testing of Ski school employees” launched by the Austrian government.

Online reservations

Our ski rental material, ski lockers as well as group and private lessons and Ski Complete packages can be booked via www.heugenhauser.at. We recommend you to make use of this opportunity. 

Cancellation of ski rental & lessons

All reservations for lessons and rental, which were directly done with us, can be changed or canceled free of charge up to 48 hours prior to arrival.

Rental, Ski School Office, Shop, Service 

In all indoor areas of Sport Heugenhauser, our guests are required to wear a face mask (mouth and nose protector) and to make use of the disinfectants provided by us. Perspex panes were installed on several strategic points. Please also keep the minimum distance to other people! Please read the notice signs and listen to the advices provided by our employees.

Ski School

Face mask & distance keeping

All participants of ski / private lessons from the age of 6 onwards have to take a face mask (mouth and nose protector) with them. All participants as well as their accompanying persons have to wear the face mask at our meeting point area. In case the minimum distance cannot be kept during the lessons the face mask needs to be put on.
Wearing of face masks is also obligatory during the transport provided by the lift company as well as several  appropriately marked areas. Further detailed information can be found here: www.saalbach.com/en/winter/ski-resort/through-the-winter-safely-alpincard

Group sizes

The size of our ski groups will be kept as small as possible.
According to the COVID19-prevention concept provided by the Federation of Austrian Ski Instructor Associations, groups should not be larger than 9 persons plus one instructor.

Meeting point area

Our meeting point area is very spacious. We will make the best possible use of the area. Please follow the instructions of our employees and the information signs.

Guests with symptoms of disease

In order to protect each other, guests cannot participate in ski lessons when they  show symptoms or are afraid to have COVID19.
Parents must be able to be contacted at all times in order to pick up their children as soon as possible, if required.   

Contact Details / Contact Tracing

The course tickets, which need to be filled out before the ski lessons, are also used as COVID19-contact information, in case contact tracing is required. Accuracy of the full name, phone number (parents number in case of children) and hotel is essential. The course ticket has to be handed to the ski instructor before the lessons starts on the first day. 

Lunch break at children’s ski school

Due to our COVID19 measures we will only visit specific restaurants / ski huts for lunch. Where and when the group’s lunch break will take place, will be communicated before the lesson starts.
In case the minimum distances cannot be assured beforehand, we reserve the right to inform you about alternative solutions (latest the night before).

Ski race, requisites, safety vests

Our weekly ski race for children will take place as usual, however the presentation ceremony will take place outdoors and within the group.
In case requisites will be used during the lessons, the ski instructors will ensure the appropriate hygienic measures (disinfectants etc.).
The children safety vests will be handed over to the skiing student on the first day. We kindly ask the parents, to take the safety vest with them after the lesson and to retour them to the ski instructor on the last day of lessons.